Account Manager

Position Summary

Responsible for assisting Account Executives in engaging with, and delegating tasks related to our current, new, and prospective accounts on a monthly basis.

Essential Duties & Responsibilities

Manage the day to day tasks associated with our clients brought in through our sales processes by:

  • Act as primary liaison between accounts and Agency;
  • Follow up with client for all media and campaign related manners; including creative approval;
  • Assign monthly marketing tasks to production, media, and digital teams;
  • Work with Digital, Media, & Production departments to ensure delivery of marketing assets and campaigns on time;
  • Get budgets approved monthly with a signed approval from client; provide information to Accounting department;
  • Ensure monthly digital/results reports are generated and reported back to client;
  • Set client meetings;
  • Answer any client questions;
  • Other duties as assigned.

Core Competencies

  • Continuous Learning – Strives to continuously build knowledge and skills.
  • Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
  • Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
  • Project Management – Coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
  • Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
  • Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
  • Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
  • Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
  • Cost Consciousness – Works within approved budget; conserves organizational resources.
  • Strategic Thinking – Develops strategies to achieve organizational goals; understands organization’s strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
  • Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
  • Consultative Selling – Builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meet customer objectives; manages and documents sales process.
  • Attendance/Punctuality – Is consistently at work and on time; arrives at meetings and appointments on time.
  • Planning/Organizing – Prioritizes and plans work activities; uses time efficiently.
  • Quantity – Completes work in timely manner; strives to increase productivity; works quickly.
  • Computer – working knowledge of Microsoft Word and Excel, Pages and Numbers for iMac.   Teamwork Project Management software; and Google AdWords experience also helpful.

Education and/or Experience

  • Bachelor’s degree from four-year college or university preferred; or two to four years related experience and/or training.

Compensation

Right Idea Media & Creative offers a comprehensive benefit package including PTO, health insurance, and paid vacation.

Requirements

Qualified candidates should submit cover letter, resume, and salary requirements below or to hr@rightideacreative.com.

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